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Desktop Support

Enterprised Support Services is comprised of both the Desktop Support team and Service/Help Desk team. Both teams work in conjunction to diagnose, resolve and address any computer issue via remote access or in-person technician support. All Spelman owned desktops (including monitors), laptops and printers are fully supported.


Faculty, Staff


The following are examples of requests that the Desktop Support team will address:

  • Computer hardware/printer failure
  • New computer set up/replacements
  • Installation of College supported software
  • Resolve desktop virus/malware issues
  • Provide assistance with vendor/warranty repair
  • Provide assistance with Spelman College issued mobility device setup

Desktop Support Services are available Monday-Friday between 8:00 a.m. and 5:00 p.m.


If calling in a request, user should be able to provide: 

  • Spelman Tracking # from the hardware being reported
  • Operating System of Computer
  • Location ( building, room number)
  • Primary or Secondary Computer
  • Error message details
  • If calling on someone's behalf, please mention this at the start of call