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Desktop Support

Information Technology Support team is comprised of both the Desktop Support team and Service/Help Desk team. Both teams work in conjunction to diagnose, resolve and address any computer issue via remote access or in-person technician support. All Spelman owned desktops (including monitors), laptops and printers are fully supported.

Eligibility

Faculty, Staff

Features

The following are examples of requests that the Desktop Support team will address:

  • Computer hardware/printer failure
  • New computer set up/replacements
  • Installation of College supported software
  • Resolve desktop virus/malware issues
  • Provide assistance with vendor/warranty repair
  • Provide assistance with Spelman College issued mobility device setup

Desktop Support Services are available Monday-Friday between 8:00 a.m. and 5:00 p.m.

Requirements 

If calling in a request, user should be able to provide: 

  • Spelman Tracking # from the hardware being reported
  • Operating System of Computer
  • Location ( building, room number)
  • Primary or Secondary Computer
  • Error message details
  • If calling on someone's behalf, please mention this at the start of call