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Hardware & Software Support

Hardware & software support is provided by the Enterprise Support Services Team. This team will diagnose, resolve and address any hardware and software related issues remotely or by an in-person support technician. All Spelman owned hardware and software are fully supported.

Eligibility

Faculty, Staff

Features

The following are examples of requests that the Enterprise Support Service team will address:

  • Computer hardware/printer failure
  • New computer set up/replacements
  • Installation of College supported software
  • Resolve desktop virus/malware issues
  • Provide assistance with vendor/warranty repair
  • Provide assistance with Spelman College issued mobility device setup

Desktop Support Services are available Monday-Friday between 8:00 a.m. and 5:00 p.m.

Requirements 

If calling in a request, user should be able to provide: 

  • Spelman Tracking # from the hardware being reported
  • Operating System of Computer
  • Location ( building, room number)
  • Primary or Secondary Computer
  • Error message details
  • If calling on someone's behalf, please mention this at the start of call