Hardware & Software Support

Hardware & software support is provided by the Enterprise Support Services Team. This team will diagnose, resolve and address any hardware and software related issues remotely or by an in-person support technician. All Spelman owned hardware and software are fully supported.

Eligibility

Faculty, Staff

Features

The following are examples of requests that the Enterprise Support Service team will address:

• Computer hardware/printer failure
• New computer set up/replacements
• Installation of College supported software
• Resolve desktop virus/malware issues
• Provide assistance with vendor/warranty repair
• Provide assistance with Spelman College issued mobility device setup

Desktop Support Services are available Monday-Friday between 8:00 a.m. and 5:00 p.m.

Requirements 

If calling in a request, user should be able to provide: 

• Spelman Tracking # from the hardware being reported
• Operating System of Computer
• Location ( building, room number)
• Primary or Secondary Computer
• Error message details
• If calling on someone's behalf, please mention this at the start of call