Service Desk

The Spelman Technology Services (STS) Service Desk is your gateway for obtaining technology service and support. 

Eligibility

Faculty, Staff, Students

Features

The Service Desk performs the following:

• Central point of contact for all STS incidents and service requests
• Banner, Moodle, Email password resets
• Create guest wireless accounts
• Create cross-registered student network accounts
• Allow users to track incidents and service request via ServiceDesk Plus, STS self-service ticket system.
• Walk-in assistance with basic technology questions
• Address basic technology questions via phone/remote desktop support

Service requests can be placed via

• Telephone: 404.270.5400 (x5400)
• Email: stsservicedesk@spelman.edu
• Walk-in: Science Center 201
• Self-service Ticket System (ServiceDesk Plus)
• STAC (Student Technology Assistance Center), Lower Manley, Monday-Thursday 10 a.m. - 7 p.m.; Friday 10 a.m. - 4 p.m.; Saturday-Sunday 1 p.m. - 4 p.m. 

Critical or very important time sensitive requests should always be phoned into the STS Service/Help Desk.

Only non-critical requests should be emailed or submitted via ServiceDesk Plus.

STS Service Desk Hours

Monday-Friday 8 a.m. - 6 p.m. Limited phone support is available after hours and during the weekend.