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Service Desk

The Spelman Technology Services (STS) Service Desk is your gateway for obtaining technology service and support. 

Eligibility

Faculty, Staff, Students

Features

The Service Desk performs the following:

  • Central point of contact for all STS incidents and service requests
  • Banner, Moodle, Email password resets
  • Create guest wireless accounts
  • Create cross-registered student network accounts
  • Allow users to track incidents and service request via ServiceDesk Plus, STS self-service ticket system.
  • Walk-in assistance with basic technology questions
  • Address basic technology questions via phone/remote desktop support

Service requests can be placed via

Critical or very important time sensitive requests should always be phoned into the STS Service/Help Desk.

Only non-critical requests should be emailed or submitted via ServiceDesk Plus.

STS Service Desk Hours

Monday-Friday 8 a.m. - 6 p.m. Limited phone support is available after hours and during the weekend.